Frequently Asked Questions (FAQs)
How can I place an order on ricollections.com ?
- Visit our website: ricollections.com
- Browse and select the product you love.
- Click on “Add to Cart.”
- To continue shopping, select “Continue Shopping” or proceed directly to Checkout.
- Enter your Shipping Address and proceed.
- Choose your Payment Method and confirm your order.
What payment methods do you accept?
- Cash on Delivery (COD) – Available within Pakistan
- Direct Bank Deposit
- Easypaisa / JazzCash
Do you offer Cash on Delivery (COD)?
Yes, Ri Collections offers Cash on Delivery all across Pakistan.
How long does it take to process and ship an order?
- Processing Time: 1–3 working days (customized orders may take longer).
-
Shipping Time:
- Within Pakistan: 1–5 working days
- International: 4–28 working days (depending on location & courier)
What are the shipping charges?
-
Pakistan:
- Orders below Rs. 9,999 → Flat Rs. 200 shipping fee
- Orders Rs. 10,000 and above → Free shipping
- International: Shipping cost depends on your location and chosen courier (DHL, TCS, or LCS).
Can I track my order once it’s shipped?
Yes! As soon as your order is shipped, you will receive an email with your tracking ID and tracking link.
If you don’t receive it, please contact us at:
📧 info@ricollections.com
📱 WhatsApp: +92 320 4878796
What is your return and exchange policy?
You can view our detailed policy here: [Exchange & Returns Policy]
How can I initiate a return or exchange?
To request a return or exchange, simply contact our support team at:
📧 info@ricollections.com.pk
📱 WhatsApp: +92 320 4878796
What should I do if I receive a damaged or defective item?
- Do not accept the parcel if it looks open or damaged upon delivery.
- If the product is defective or damaged, we will arrange a replacement or return, depending on the situation.
Are there any restrictions on international shipping?
- International orders require advance payment.
- Ri Collections is not responsible for customs duties, parcel loss, damage, or delays caused by courier companies.
Can I cancel or modify my order after placing it?
Yes, you can cancel or modify your order as long as it has not been dispatched.
Do you offer discounts or promotions?
Yes! Visit our Sale Page for the latest offers and exclusive deals.
How can I contact Ri Collections customer support?
You can reach us via:
📧 info@ricollections.com
📱 WhatsApp: +92 320 4878796
Can I sign up for newsletters to receive updates and offers?
Yes, you can stay updated by:
- Joining our WhatsApp community at +92 320 4878796
- Visiting our homepage and subscribing with your email address at the bottom of the page